With more than 10,000 employees, HEMA recognizes that effective human resources management is critical to its success. They recently decided to implement a new workforce management system in order to optimize labor costs and ensure high customer service levels, while addressing all operations that characterize a multi-category retail business across all store formats.
After implementing JDA's Workforce Management, HEMA was able to:
- Reduce labor costs by €3 million
- Improve employee productivity by 3 percent
- Increase scheduling accuracy by 18 percentage points
- Eliminate 200,000 hours of labor, without lowering customer service, in first six months