JDA’s standard support package comes fully loaded so that you can receive maximum return on your software investment. The package includes:
- Subscription to Innovation - new software releases and enhancements
- Service Packs
- Product alerts and announcements
- Unlimited toll free Help Desk ? Business Hours, All Time Zones
- Technical support
- Commitment to fast resolution time
- Access to diagnostic tools
- Online support via the web = JDAUser.com
- Collaborative customer communities
- JDA escalation process
- Investment Protection Program
